SALES TIP OF THE MONTH – RETURNING PHONE CALLS: THE 24-HOUR RULE

By Cliff Kiel, Purchasing Power’s VP of Channel Management.  Connect: 

It may sound like an impossible task, but I’m a big believer that returning every phone call within 24 hours is important to your business. Stephan Schiffman, one of America’s leading corporate sales trainers, has a policy at his office that none of his calls are screened.  He reports that most of his calls come directly to him: “Mary Smith, on line two.

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